Diamond Home Services

Terms & Conditions

Effective Date: August 4, 2026

Thank you for choosing Diamond Home Services. By scheduling or receiving services from our company, you agree to the following Terms & Conditions.

1. Estimates

All estimates are based on the information provided by the customer and the visible condition of the property at the time of booking. Final pricing may be adjusted if the condition, size, or scope of work differs from what was originally discussed.

2. Payment

Payment is due upon completion of services unless otherwise agreed upon in writing.

We accept:

• Credit & Debit Cards

• Cash

• Approved Digital Payment Methods

Invoices not paid within 7 days may be subject to late fees.

3. Deposits

Certain services, including deep cleaning, move-in/move-out cleaning, organization projects, junk removal, and large landscaping projects, may require a non-refundable deposit to secure your appointment.

4. Cancellation Policy

Appointments canceled within 24 hours of the scheduled service may be subject to a cancellation fee of up to 50% of the scheduled service amount.

No-shows may be charged the full service fee.

5. Arrival Window

While we strive to arrive on time, traffic, weather, and previous appointments may occasionally cause delays. Customers will be notified if our arrival time changes.

6. Access to Property

Customers are responsible for providing safe and legal access to the property during the scheduled service. If our team cannot access the property, a service fee may apply.

7. Pets

For everyone’s safety, pets should be secured during service visits unless otherwise discussed. Diamond Home Services is not responsible for pets that escape due to unsecured doors or gates.

8. Cleaning Expectations

Our standard cleaning services include general cleaning of accessible areas. We do not move extremely heavy furniture or appliances unless previously agreed upon.

Additional services such as excessive buildup, mold, biohazard cleanup, pest waste, or hazardous materials require special approval and additional fees.

9. Junk Removal

Items removed become the property of Diamond Home Services unless otherwise agreed upon. Customers are responsible for ensuring all personal valuables have been removed prior to pickup.

Hazardous materials, chemicals, paint, fuel, ammunition, asbestos, medical waste, and illegal items will not be accepted.

10. Home Organization

Our organization services focus on improving function and efficiency. We will never discard personal belongings without the customer’s approval.

11. Landscaping

Customers are responsible for identifying underground sprinkler systems, invisible fencing, utility lines, or other hidden hazards before work begins.

Diamond Home Services is not responsible for damage to unmarked underground systems.

12. Customer-Supplied Products

If a customer requests that we use their own cleaning products or equipment, Diamond Home Services is not responsible for the performance of those products or any resulting damage.

13. Satisfaction Guarantee

Your satisfaction is important to us.

If you are not satisfied with the quality of your service, please notify us within 24 hours of your appointment. We will make every reasonable effort to resolve the issue.

Refunds are issued at the sole discretion of Diamond Home Services after an inspection or review of the concern.

14. Liability

Diamond Home Services is fully insured.

Customers agree to notify our team immediately if accidental damage occurs during service so that it can be documented and addressed promptly.

We are not responsible for:

• Pre-existing damage

• Improperly installed fixtures

• Normal wear and tear

• Items that are unstable, loose, or previously damaged

• Damage resulting from undisclosed hazards

15. Weather

Outdoor services such as landscaping, hauling, or exterior cleaning may be rescheduled due to severe weather conditions.

16. Photography

Diamond Home Services may photograph completed work for quality control and marketing purposes. No personal information or identifying details will be shared without written permission. Customers may request that no photographs be taken.

17. Right to Refuse Service

We reserve the right to refuse or discontinue service if:

• Unsafe working conditions exist.

• Aggressive or threatening behavior occurs.

• Illegal activity is present.

• Hazardous materials are discovered that were not disclosed prior to service.

18. Privacy

Customer information is kept confidential and is never sold or shared except as necessary to process payments or comply with legal requirements.

19. Changes to These Terms

Diamond Home Services reserves the right to update these Terms & Conditions at any time. The most current version will always be available upon request and on our website.

Diamond Home Services Guarantee

At Diamond Home Services, we stand behind every job we complete.

Our promise is simple:

We clean. We clear. We care.

From your first phone call to the final walkthrough, our goal is to provide dependable service, exceptional workmanship, and a stress-free experience. If something isn’t right, we’ll work with you to make it right.

Thank you for trusting Diamond Home Services with your home.